For hospital administrators

The lobby amenity that moves your Press Ganey scores.

24/7 over-the-counter medication access for patients, families, and visitors — without adding a single hour of pharmacy operations. We install, stock, and service. Your team never touches it.

Schedule a 20-minute walk-through See the satisfaction data
30+ FDA-approved OTC SKUs
Ready in 30 days from contract
Zero IT integration required
VitaVend RM hospital lobby vending machine
24/7
OTC access for patients, families, and visitors — even when retail pharmacies are closed.
<30s
Tap, pay, dispensed. Touchscreen, contactless card, Apple Pay, Google Pay.
22
Core HCAHPS questions — including a domain on communication about medicines.
0
Hours of pharmacy operations added. Zero staff touch. We own the machine end to end.
Tired patient in hospital waiting room at night
11 p.m. in your lobby. The patient your survey will hear from in four weeks.
The 11 p.m. problem

Your lobby is full of frustrated families. They just don't tell you on the way out.

They tell Press Ganey four weeks later — when the survey arrives and they're scoring the experience, not just the procedure.

The spouse Camped on the waiting-room couch with a pounding headache and no idea where the nearest 24-hour pharmacy is.
The discharge Handed a script for ibuprofen and sent into the night to find a Walgreens that's already closed.
The visitor Heartburn at 2 a.m., the dad who forgot his Tylenol, the mom who needs allergy pills before her kid wakes up.
They leave remembering one thing: "The hospital couldn't help me."
That memory is what shows up on your Press Ganey survey weeks later.
The solution

A pharmacy aisle in your lobby. Without the pharmacy.

One VitaVend RM machine covers the OTC items patients and families ask the front desk for every day — the moment they need them, with zero lift for your team.

24/7

Always available

Open while your retail pharmacy is closed, while your gift shop is closed, and while your front desk is busy with admissions. Hospitals adopting in-lobby OTC access cite patient satisfaction as the primary driver.

⚡

Effortless to use

Touchscreen interface. Contactless payment. Apple Pay, Google Pay, swipe, tap. No app, no account, no friction. From "I have a headache" to "here's your Tylenol" in under 30 seconds.

✓

Zero staff burden

VitaVend RM owns the machine, owns the inventory, owns the service. Cellular-connected, so no IT integration required. Restocked before it's empty. Expired product removed by us, never by you.

Why it moves the score

Press Ganey isn't measuring care. It's measuring memory.

HCAHPS surveys arrive 48 hours to 6 weeks after discharge. By then, patients have stopped scoring their procedure and started scoring the experience: the wait, the parking, the lobby, the night they couldn't find a Tylenol. Small friction. Outsized score impact.

+30%

Lobby vending lift

Increase in food & beverage satisfaction scores at one hospital after adding lobby vending — the same psychological mechanism applies to OTC access.

Hospital post-installation survey, peer-reviewed lit. review (PMC11617773).
22

HCAHPS domains

Core HCAHPS questions including "communication about medicines." Patients who can't access basic OTC remedies blame the hospital, not the drugstore down the street.

CMS HCAHPS Survey, hcahpsonline.org.
80%+

Satisfaction goal hit

The HCAHPS satisfaction goal Harris Health Systems hit by improving in-hospital medication access — the same playbook applied to your lobby in one week, not one quarter.

NRC Health / Harris Health case data.
What patients remember

The moment your survey will hear about four weeks later.

Same lobby. Same hour. Different memory. The story patients tell their family — and the surveyor — about whether your hospital had what they needed.

Relieved patient holding OTC medication in hospital lobby

I had a splitting headache at midnight. The hospital had Tylenol right there in the lobby. Took thirty seconds.

— What you want them to tell the surveyor

Adult son and elderly mother in hospital waiting room with OTC medication

Mom needed her allergy meds during a long visit. I didn't have to leave her side or drive across town to get them.

— What you want them to tell their family

All you give us

Floor space and an outlet. We handle everything else.

No revenue model to negotiate. No staff training. No IT project. Most installations are live in under 30 days.

1

Site assessment

20-minute lobby walk-through. We map foot traffic, identify the install location, and model patient-volume math for your facility.

2

Install & brand

ADA-compliant footprint, 30" × 36". Standard 110V outlet. Optional custom wrap with your hospital logo and colors so patients see it as your service.

3

We stock & rotate

Inventory monitored remotely over cellular. Restocked before it's empty. Expired product is removed by our team — never by yours.

4

Score moves

Patients stop calling the front desk for Tylenol at midnight. Discharges stop driving across town for ibuprofen. The next survey cycle reflects it.

OTC medication products on a hospital bedside table
30+
SKUs
110V
Standard outlet
ADA
Compliant
Sample assortment

The exact products patients ask the front desk for.

Curated to the OTC requests hospitals receive most often — pain relievers, antacids, allergy relief, cold & flu, basic first aid. All FDA-approved over-the-counter products. No prescription dispensing. No controlled substances.

Acetaminophen Ibuprofen Naproxen Aspirin Loratadine Diphenhydramine Famotidine Loperamide Bismuth subsalicylate Cough & cold Saline / nasal Throat lozenges Bandages & gauze Antibiotic ointment Pediatric formulations Feminine care Reading glasses Phone chargers
Quick answers

Common questions

Does the machine dispense any prescription medications or controlled substances?

No. VitaVend RM dispenses only FDA-approved over-the-counter medications and basic comfort items (the same products available at any drugstore). No prescriptions. No controlled substances. No DEA registration required on your end.

What does the hospital have to do to maintain it?

Nothing. We own the machine, the inventory, and the service contract. Our team monitors stock levels remotely over cellular and restocks before product runs out. Expired items are pulled by us. If the machine ever needs a service call, our technicians respond on-site within 24 hours.

Where does it physically go in our lobby?

Anywhere with a standard 110V outlet and a 30" × 36" footprint. ADA-compliant access from the front. We map the optimal location during the 20-minute walk-through — usually near the main waiting area, gift shop, or admissions.

How long until it's installed?

Most installations are live within 30 days of contract signature. Site assessments are scheduled within 5 business days of your call.

Can the machine be branded with our hospital's logo?

Yes. Optional custom wraps available so the machine reads as part of your facility, not an outside vendor — patients credit your hospital for the convenience and the satisfaction lift shows up on your survey.

Does it require IT integration with our EHR or pharmacy system?

No. The machine is fully self-contained and cellular-connected. No EHR integration. No network access required. No IT project to scope.

Get a quote

Stop losing satisfaction points
to a closed pharmacy door.

Twenty-minute lobby walk-through. We model the patient-volume math for your facility on the spot. Site assessments scheduled within 5 business days.

(608) 239-9462